Resources on Hotels, catering, and tourism sector

  1. Training Package for the Toolkit on Poverty Reduction through Tourism

    01 July 2013

    The training package is a set of PowerPoint presentations with Teaching Notes to enable trainers to conduct workshops with the target audience and bring them through the content of the Toolkit on Poverty Reduction through Tourism.

  2. Good Practices Guide for Guesthouses and Small Hotels - Appendix of samples for Module 1

    01 November 2012

    The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.

  3. Good Practices Guide for Guesthouses and Small Hotels - Module 1

    01 November 2012

    The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.

  4. Good Practices Guide for Guesthouses and Small Hotels - Module 2

    01 November 2012

    The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.

  5. HIV and AIDS: Guide for the tourism sector

    01 July 2012

    The aim of this Guide is to help stakeholders in the tourism sector and their affiliated members to develop and implement their own workplace HIV and AIDS policies and programmes as well as to support effective implementation of the key principles established in ILO Recommendation 200.

  6. Toolkit on Poverty Reduction through Tourism in Rural Areas

    01 March 2012

    The toolkit outlines the background to poverty reduction approaches and how the ILO is involved within the context of decent work and the United Nations Millennium Development Goals. Recent developments in tourism and a vision for an inclusive, pro-poor, rural tourism industry are summarized.

  7. Toolkit on Poverty Reduction through Tourism

    12 December 2011

    The toolkit outlines the background to poverty reduction approaches and how the ILO is involved within the context of decent work and the United Nations Millennium Development Goals. Recent developments in tourism and a vision for an inclusive, pro-poor tourism industry are summarized.

  8. Succeeding in Business – Hotels: A bipartite approach to improving practices through dialogue in the hotel sector

    01 January 2010

  9. Occupational safety and health manual for Tourism (English)

    01 August 2009